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Order Information

Return Policy


Rich-Tech Electronic Components Ltd accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option. 

To facilitate processing of returned merchandise:

Please contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. See Customer Service for contact information. 

All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. 

Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted. 

Returned merchandise must be in original packaging and in resalable condition. 

Parts returned due to customer error may by subject to a restocking charge 30%. Parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable. 

Defective merchandise may be returned within 30 days of the original invoice date. Parts have been soldered into a circuit or misused will not be replaced and credited.


General Conditions of Order

Do Not Use Products Sold by Rich-Tech Electronic Components as Critical Components in Life Support Devices or Systems.


Products sold by Rich-Tech Electronic Components are not authorized for use as critical components in life support devices or systems. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness. Any attempt to purchase any Rich-Tech product for that purpose is null and void and Rich-Tech accepts no liability whatsoever in contract, tort or otherwise whether or not resulting from our or our employees' negligence or failure to detect an improper purchase.


All orders, regardless of how they are placed, submitted through the Rich-Tech Electronic Components Web site or through its printed catalog are specifically subject to all the terms and conditions contained herein. No change, alteration, deletion or modification of any of these terms and conditions is permitted. No person is authorized to accept, confirm or vary these terms and conditions including all representations and warranties unless they have been posted on this Web site. 


Orders placed on forms deviating from these terms and conditions will not be accepted.


Rich-Tech Electronic Components may offer technical assistance or suggest alternative parts based on technical information available to Rich-Tech Electronic Components.Rich-Tech Electronic Components DOES NOT GUARANTEE that this assistance is correct or that suggested part alternatives are based on the most recent data or that our interpretation and accuracy of the data is correct. Customer is solely responsible for confirming the validity of the assistance and the specifications as well as determining the appropriateness and compatibility in selecting part(s) for their applic


Product Liability

RICH-TECH's sole obligation for products that prove to be defective within 30 days of purchase will be for replacement or refund. Rich-Tech Electronic Components gives no warranty, either expressed or implied, and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall RICH-TECH's liability exceed the buyer's purchase price, nor shall RICH-TECH be liable for any indirect or consequential damages.


This warranty does not apply to products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and not capable of being tested.


Infringement Disclaimer: RICH-TECH: (i) expressly disclaims any and all warranties against third party claims for infringement or the like, and (ii) shall have no obligation of any kind to the buyer for claims brought by third parties against the buyer for infringement or the like arising out of or in any way related to product purchased by the buyer from RICH-TECH.


How to Order

By Telephone:(604)233-1868

By Fax: (604)272-4568

By Internet: Order Online

By Mail: Send Your Orders To:120-3757 Jacombs Road, Richmond B.C Canada V6V 2R3


Prices/Quantities

Rich-Tech Electronic Components makes every effort to present current and accurate pricing in its catalog and on its Web site. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at time of acceptance by Rich-Tech Electronic Components. 


Web Site Security

RICH-TECH's site is equipped with Secure Sockets Layer (SSL) technology. SSL protocol was developed by Netscape Communications Corporation to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. SSL provides 3 important services, all using public key techniques: Privacy, Authentication, and Message Integrity. Customer information sent is not discernible to anyone except the recipient.


Browsers that support the SSL encryption technology are called secure browsers. Online orders to Rich-Tech must be placed from a secure browser. Most Netscape Navigator (version 1.2 and later) and Microsoft Internet Explorer browsers (version 3.0 and later) are secure. Your browser will automatically enter the secure mode when you make purchases.


If you do not have a secure browser and would like to place orders, please review How To Order for alternative ordering methods. Rich-Tech is not liable or responsible for any loss or damage resulting from the use of a browser that is not secure.


When accessing our online order entry system using a secure browser, one can feel secure transmitting credit card or other confidential information sent over the Internet.